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UPDATES
Registration Procedures for Postponed 2020 Participants


Hi everyone, we wanted to let you know how to register for our current events by applying your credit from the events we had to postpone in 2020 due to the Coronavirus pandemic. We want to offer you as much accommodation, flexibility, and transparency as possible, and make the process as easy as we possibly can to apply your credit moving forward.

Please do not hesitate to let us know if you have any questions or need anything else. For the fastest possible service, PHONE CALLS ARE ALWAYS BEST IN EVERY SITUATION. Our toll-free number is (888) BIKE-WI-1 [245-3941].

We sincerely appreciate your understanding of how Covid 19 affected our small business and personal livelihood for us, our employees, and our families after the unprecedented year of 2020. Because of you and your consideration we are still in business and look forward to serving you for many years.

Thank you again for everything and let's get ready to hit the road!


Robert S. Layton
Owner

Online Registration Through RaceRoster.com
Even though you had previously registered in 2020, we still need you to re-register for this year’s events through our online registration system at RaceRoster.com. Unfortunately all registrations must be completed online, we cannot accept any registrations for postponed participants through paper forms. The only exception will be for volunteer registrations, we will contact you separately if you had originally registered on a volunteer basis in 2020.

Credit Amount
Your credit amount is the total amount we received from you when you originally registered for all 2020 events minus any amount you have already spent on our 2021 events. Your credit amount does not include any sales tax or RaceRoster.com processing fees you may have paid when originally registering (more information about taxes and processing fees listed below).

Your credit amount will never expire. We will not take your money without having the opportunity to provide you the service you have already paid for.

Promo Codes
Every individual participant will receive a unique promo code with a value equal to your credit amount which you will use in RaceRoster.com at checkout. You can use your promo code in the following ways at no additional cost:

  • To register yourself for any Bicycle Illinois or Bike Wisconsin event, service or merchandise item we offer, even if it was not the one you had originally signed up for in 2020.
  • To transfer your registration to someone else. You may give your unique promo code to anyone else for them to use when they register, effectively transferring your registration to them. Unfortunately, we cannot assist you finding someone to transfer your registration to and you cannot use any Bicycle Illinois or Bike Wisconsin social media platform to promote a transfer opportunity.

Please note that you will receive a new promo code for the 2022 season. All promo codes issued for the 2021 season have expired (but not the credit amounts themselves) and are not valid any more.

Price Schedules, Dates, and Deadlines
We will honor the original pricing schedule from the 2020 season for all postponed participants who did not re-register for one of our events in 2021. This pricing schedule includes both the event registration fee as well as all other extra services and merchandise items such as transportation services, towel service, and the mechanical support plan. The pricing schedule for 2020 postponed participants is listed under the "Prices and Deadlines" information for each specific event, and has discounted rates and extended registration deadlines from our current price schedule except for our RAGBRAI Transportation Service. For every previous registrant of our RAGBRAI Transportation Service instead, we will guarantee that a seat will be available for you until March 15th. Unfortunately, we can only allow postponed participants to register for an event at the original 2020 pricing schedule once.

If you register for an event at a lower rate than you did in 2020 (such as if you register earlier), you can keep the difference as a remaining credit amount that will never expire. You can then redeem that credit amount as a discount to any other event, service, or merchandise item we offer at the current event pricing level. For example, if you had originally registered for an event at $479.00 in 2020 and register for the same event at $429.00 this year, you will still have a $50.00 remaining credit amount.

Individual Information
If you still have a credit amount remaining from 2020 you will receive an individual email listing your name, credit amount, a unique promo code to use when registering online through RaceRoster.com, and the current access code to register at the price schedule from 2020 if you did not re-register for one of our events in 2021. If you do not receive this email please contact us immediately and we will promptly resend you this information.

If you believe your credit amount is incorrect, please let us know and we will promptly look into it for you.

2020 Participant Registration Categories and Access Codes
All events on RaceRoster.com have special sub-events labelled "for postponed 2020 participants only" which you should use to register at the 2020 pricing schedule. These sub-events will initially be grayed out and have a blue icon with a white closed lock next to them that says "ACCESS CODE ONLY" in order to prevent the general public inappropriately using them. You will need to enter an access code before you can select them.

If you did not re-register for one of our events in 2021, this access code will be included in the email you receive from us. If you did not receive this email please contact us immediately and we will resend you this information. You should enter this access code into the field under "Unlock access code-only sub events" in the upper right hand part of the form and then click the black button labeled "Validate". After the access code has been accepted, the sub-event will become available by turning black and the lock icon next to it will become green, the white lock will become open, and will say "UNLOCKED".

If you did re-register for one of our events in 2021 you will not receive this access code since you cannnot re-register for another event at the original 2020 pricing schedule. However you can still use your remaining credit as a discount for any event at the current pricing schedule.

Registration and Promo Code Usage
After you select the appropriate sub-event for postponed 2020 participants you should complete the registration form.

At the bottom of the registration form, you should enter your unique promo code included in the email you received from us into the field under "Enter promo code or gift code". This will apply your credit value to your registration as appropriate.

DO NOT ENTER YOUR CREDIT CARD INFORMATION INTO THE ONLINE REGISTRATION FORM IF YOU DO NOT EXPECT ANY ADDITIONAL CHARGES. Contact us for help instead.

We will track and verify the usage of all credit amounts, promo codes, and sub-events for postponed 2020 participants to ensure they have been used properly. If there are any problems, if we have any questions, or if we do not properly receive any additional amount due we may follow up with you, and we reserve the right to refuse any registration if it has been completed improperly.

Individual promo codes may only be used once. If you do not use your full credit amount, we will issue you a new promo code with a value equal to your remaining credit amount since your initial promo code will no longer be valid.

We will not issue any refunds at any time for any reason after you use your credit value to register. If you do not participate and would like a refund you MUST purchase an individual travel insurance plan, which will reimburse you according to the plan coverage.

  • Click Here for more information about our refund policy.

Taxes, Processing Fees and Add-Ons
Even though you will register online, you will not pay any taxes or additional RaceRoster.com service fees for any total amount that is less than or equal to your credit amount because you already paid these when you originally registered.

If your total amount is more than the value of your credit amount you will be responsible to pay any additional amount due on your own. You will also need to pay any applicable taxes and additional RaceRoster.com processing fees on the additional amount, but not on any amount already covered by your credit amount.

For example, let’s say you have a credit value of $429.00. While registering for a full tour with a price of $429.00 you decide to add on towel service for the full tour for $36.00 for a total amount of $465.00. After using your promo code, you would still need to pay the additional $36.00 yourself as well as taxes (if applicable) and the RaceRoster.com processing fees on the additional $36.00. However you would not need to pay taxes and the RaceRoster.com processing fees on the full amount of $465.00.

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